Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn, unused, and in its original condition. 

To start a return, submit a return request through our return form on our FAQ page. 

If your return is approved, we will provide a prepaid return shipping label and return instructions. The cost of the return label will be deducted from your refund unless the item arrived damaged, defective, or incorrect.

Items returned without first submitting and receiving approval for a return request will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
We do not currently offer direct exchanges, except when an item arrives damaged, defective, or incorrect. 

For a different item, submit a return request and place a new order while inventory is available. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved.

If approved, the merchandise refund, less any applicable return shipping fee, will be issued to your original payment method. Original shipping charges are nonrefundable.

Please allow up to 10 business days for the refund to be issued after approval.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@aliasorigin.com.